Yes, but they are not necessary. Our flat rate pricing and hourly services provide are the fairest prices in town. However, if you would like a personal touch, then give us a call. We’d be happy to meet you in person.
How Can We Help?
We'd love to help you in your search to schedule a cleaning for your beach rental or home in Wilmington, NC.
Pricing & Policies
Do you offer free in-home estimates?
How much do you charge?
We are completely transparent about our pricing. No more in-home estimates or phone tag. Our pricing is based on the size of your home plus number of bedrooms and bathrooms. For Deep and Move-in/out Cleanings we charge an hourly rate. We want to help you save time. So fill out the booking form to see the exact price for your clean home right now.
Do you offer a referral program?
We love rewarding our loyal customers. We are currently working on putting one together. In the meantime, if we get a confirmed booking from an individual you referred to us, then you will get 10% off your next cleaning.
Do you offer a military discount?
Absolutely. You have made many sacrifices to protect our rights. Contact us and we will provide you with a one-time code for $20 off your cleaning. Thank you so much for your service.
Will I get the same cleaners every time?
We want to build a friendly, professional relationship with you. That's why when you book a regular clean we always send the same cleaning professionals to your home. If your assigned team members schedule a vacation or get sick on a day that conflicts with your scheduled cleaning, you will be notified and another skilled team will complete your cleaning (unless requested otherwise).
What time will my cleaners arrive?
When you book your clean you get to choose a 1-hour window that fits your schedule. We guarantee that our cleaners will arrive within that window or you get to take advantage of Eloise's Punctual Guarantee.
Are there any fees?
The only fees we enforce are associated with cancellations. There is a cancellation fee of $25 when you cancel or reschedule a booking with less than 48 hours notice. There is also a fee of $50 for any occasions where we are unable to access your property. This is only applied when we are unable to contact you and access your home.
Should I tip my cleaner?
Tipping 10-15% in the home cleaning industry is common. It is appreciated, but never expected.
What are your core values?
Demonstrate Discipline: We're early, we behave professionally and we follow simple cleaning systems to effectively and efficiently satisfy your needs.
Constantly Improve: We follow the Japanese Kaizen theory.
Radical Transparency: We communicate every step of the way during our services. You will be aware of our policies, pricing and cleaning status at all times.
Enjoy Life: Smile, be respectful and enjoy the satisfaction of a job well done. The result is always a smile on your face.
Are your cleaners insured?
We are insured through Erie Insurance with a comprehensive policy that protects you from blundering brooms. This policy ensures total peace of mind if any accidents were to happen during our service.
What is your hiring process?
Our trusted staff go through a 12-step vetting process that continues beyond the day they become a part of our family. From the initial phone interview to the continued customer feedback monitoring, we ensure that each professional is experienced, reliable and friendly. Our full process is located on our home page.
Are Eloise Cleaners taken care of?
Indubitably. How do you think we get top-rated professionals to be a part of our team? They are paid above market value and a flexible schedule allows them to maintain their family responsibilities.
What happens if something goes wrong during my cleaning?
We understand that accidents do happen and we will always do our best to make it right. We will notify you as soon as it happens and you will be properly compensated for any property damage that our professionals may cause.
Do I have to sign a contract?
Absolutely not. We have designed an automated cleaning service to subtract stress from your life. No contracts means you have the freedom to cancel our services anytime that we stop meeting your needs.
Is my billing information secure?
Our payment processor is provided by Stripe, which services over 100,000+ large companies such as: Under Armour, Target, Lyft and Shopify. Their systems are SSL-encrypted and PCL compliant which provides your important information with the best security.
What services do you offer?
We like to keep things simple. So we offer 3 cleaning services:
1. Standard Residential/Rental Clean - This is a lighter clean that still covers all the important areas of your home. We designed one to cater to specific vacation rental needs, but they're both perfect for regularly scheduled cleanings.
2. Deep Clean - This is a very detailed clean that we recommend booking as your first clean or if your home has not been professionally cleaned in the last 90 days. With this service, we will get your home up to our high standard and maintain it with our scheduled, standard cleanings.
3. Move In/Move Out - This clean is specifically designed for one of the most stresful times in life, moving. It is similar to the deep clean, but we detail the interior/exterior of all cabinets and appliances. Book now and let us take some weight off your shoulders.
What's included in a cleaning?
Each professional follows a strict cleaning checklist to ensure that no spots are missed. Additionally, feel free to contact us or leave notes in your account after checkout for special requests.
Note: To ensure the safety of our professionals we cannot perform the following: cleaning that requires climbing on ladders, pet waste removal, deep stain removal, cleaning of blood or feces, insect and pest removal and items that require heavy lifting.
Do you offer any specialty-cleaning services?
Yes, you can add other services to your booking at checkout to customize your cleaning. We offer: deep cleaning, move in/move out, inside the fridge, inside the oven, inside the windows and inside cabinets. We're always happy to accomodate you - just ask. Contact us and we'll do our best to make you smile.
How many cleaners will you send to my cleaning?
We typically send a team of 2, but it varies depending on the size of your home and the current condition
Do you work with property management companies?
Absolutely. One of the largest vacation rentals and real estate companies on the east coast is our satisfied customer. We are happy to customize our services to meet your company's specific needs. Contact us and we will help you solve your cleaning vendor headache.
Can I request a specific cleaning team?
You are welcome to tryout multiple cleaning teams to find your favorite match. Please leave a comment in the notes section when booking and we will do our best to accommodate your needs.
Do you provide all the cleaning supplies?
Yes, our cleaning teams know the best products and how to use them. They come completely equipped to knock out their cleaning checklists that will make your home sparkle. However, we're happy to use any specialty products you may prefer (customer provided).
Do I need to be present for my scheduled cleaning?
No, you should be out enjoying all your new free time. We do suggest that you are present for the initial clean to show us around the property and any areas you'd like us to focus on, but we understand that isn't always possible.
Eloise's 100% Satisfaction Guarantee
Let us know if we ever miss a spot, within 24 hours, and we will come back to your residence, within 3 days, to re-clean any area that you are unsatisfied with. If you still aren't satisfied, then you will get your money back, no questions asked.
Eloise's Peace-of-Mind Guarantee
We never no-call no-show, but if we do, the next 2 cleanings are on us. Punctuality is very important to us. Our goal is to give you the peace-of-mind that you cleaning will be completed at the time you scheduled. That is why we will comp your next 2 cleanings if we ever don't give you advanced notice for any emergencies that would restrict us from completing your cleaning.
Eloise's Quality Assurance Guarantee
For those of you booking vacation rentals, we promise to deliver a high quality cleaning, inspect every room for damage, and communicate with you every step of the way. If we do not complete this before your guest(s) check-in then you will receive a $25 credit towards your next cleaning. We have a lot of experience working with Airbnb owners and property management companies - so we understand how important cleanliness and communication are for your guests.
Eloise's Punctual Guarantee
We arrive within the 1-hour window you scheduled or you receive 10% off your next cleaning.
Booking & Payments
How do I book my first appointment?
We've made booking your cleaning as simple as calling an Uber.
1. Fill out our booking form
2. Select a date and time that fits your schedule
3. Sit back and relax
You'll receive an email confirmation instantly.
What if I don't want to book online?
That is perfectly fine. Contact us and we can figure out a booking that works best for you. We love to connect with our customers.
Am I able to edit or cancel my booking?
Yes, simply contact us up to 48 hours before your scheduled cleaning and we'll be happy to take care of it for you. We can still cancel within 48 hours, however, we do charge a $25 cancellation fee.
Do I have to enter my card information to book a cleaning?
Yes, but your card will not be charged until after the cleaning is completed.
Are you able to complete same day or last minute cleanings?
You bet! Quick, contact us and we'll get you booked right away. Our cleaners may rush to your home, but they will not rush through your cleaning. We're happy to accomodate your busy schedule.
Can you explain the hourly cleaning option?
This service protects you, the homeowner from a flat fee that might be overestimated. Everyone’s home needs a different amount of attention. This service allows us to charge a fair rate and allows you to customize your cleaning to fit your needs.
What is a labor hour?
A labor hour equals 1 hour per each cleaner. So, 2 cleaners working a job for 2 hours would equal 4 man hours. Simply multiply the amount of cleaners by the hours they were in your home: 2 cleaners x 2 hours cleaning = 4 man hours.
Does my home need to be empty for your Move-in/out Cleaning Services?
Yes. We like to work with your budget in mind. To avoid working around clutter, movers, and other distractions that slow our teams down, we ask that our cleaning teams are the last people in the home before it is turned over to your property manager or real estate agent. For more details please read our terms of service.
What if I underestimate the hours I need for my cleaning?
Unless otherwise specified, our team will continue to clean until the home meets our high standards. We will then adjust the pricing to match the total labor hours our team spent making your home sparkle.
How many hours will it take to deep clean my home?
It all depends on the current condition of your home. A good rule of thumb is that it typically takes us 1 man hour to complete 250 sq. ft. of cleaning.
Use this equation to determine the amount of hours you need: # of sq. ft. in your home divided by 250. (#sq. ft./250)
Am I able to customize items on the checklist?
Yes. We will complete everything on our checklist, unless you request otherwise. Just leave your requests in the “special Instructions” section or contact us.
What if I overestimate the hours I need for my cleaning?
Not a problem at all. We will only charge your card for the amount of hours we cleaned, NOT the amount of hours you reserved.
What is the minimum amount of hours I can schedule?
Anything less than 3 man hours makes it difficult for us to accomplish a noticeable amount of work on our checklists.
How are my hours tracked?
We use a high-tech, tracking software that is attached to each of our cleaners personal phones. That way we know exactly when the cleaner arrives to your address and when they depart.