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HOW CAN WE HELP?

We'd love to help you in your search to schedule a cleaning for your vacation rental or home in Wilmington, NC.

General Information

We want to build a friendly, professional relationship with you. That’s why when you book a regular clean we always send the same cleaning professional(s) to your home. If your assigned cleaner has a conflict with your scheduled cleaning, you will be notified and another skilled cleaner will complete your cleaning (unless requested otherwise).

Vacation Rental Cleanings have such a wonky schedule, that we cannot guarantee you’ll get the same cleaner every time.

When you book your cleaning you’ll choose a 1-hour window that fits your schedule. We guarantee that our cleaners will arrive within that window or you get to take advantage of Eloise’s Cleaning Services Punctual Guarantee

You can cancel or reschedule your booking any time outside a 48 hour window prior to your service. Once your booking is confirmed you have reserved a spot on our calendar, which our team(s) depend on. When a booking is cancelled or rescheduled, for any reason, within 48 hours of the scheduled service there will be a $50 fee.

If our team member(s) arrive to your scheduled cleaning and are unable to access the property, for any reason, then you will be charged 50% of your scheduled service.

We love rewarding loyal customers. All recurring customers receive a percentage off our Initial Standard Cleaning rate for their patronage.

  • Weekly – 25% off
  • Bi-weekly – 20% off
  • Monthly – 5% off

Life happens and we understand if you ever need to skip one of your recurring cleanings. The amount of time it takes to clean a property directly relates to the amount of time passed between cleanings. When a recurring cleaning is skipped additional time will be necessary to complete the cleaning and return your home to our standard. All recurring cleanings will be charged at the rate relevant to the time passed. Skipped Monthly cleanings will be charged at the Initial Cleaning rate. Skipped Bi-weekly cleanings will be charged at the Monthly rate. Skipped Weekly cleanings will be charged at the Bi-weekly cleaning rate.

No, you should be out enjoying all your new free time. We do suggest that you are present for the initial clean to show us around the property and any areas you’d like us to focus on, but we understand that isn’t always possible.

  • Demonstrate Discipline: We’re early, we behave professionally and we follow simple cleaning systems to effectively and efficiently satisfy your needs.
  • Constantly Improve: We follow the Japanese Kaizen theory.
  • Radical Transparency: We communicate every step of the way during our services. You will be aware of our policies, pricing and cleaning status at all times.
  • Enjoy Life: Smile, be respectful and enjoy the satisfaction of a job well done. The result is always a smile on your face.

Let us know if our team ever missed a spot, within 24 hours of your cleaning, and we will happily come back to your residence, within 2 business days, to re-clean any area that you are unsatisfied with. If you still aren’t satisfied, then you will get your money back. No questions asked.

This guarantee is voided when you request a “time cap” for your hourly service or if you contact us any time after 24 hours has passed from your cleaning.

Our cleaners will arrive within the 1-hour window you scheduled or you receive 10% off your next cleaning.

Pricing

It depends on the type of service your home needs. See our “Services” section for more details. You can also fill out our booking form and your pricing will automatically populate. 

We will do you one better. You can get an estimate online without having to go through the inconvenience of scheduling an appointment. Click here for a free estimate.

Absolutely! You have made many sacrifices to protect our rights. Use our one-time code: america to get $20 off your cleaning. Thank you so much for your service.

Absolutely! We love to reward our loyal customers. Refer a friend and you each will get 10% off.

Services

  1. Standard Residential Recurring Cleanings – This is our “maintenance” cleaning that can be scheduled on a monthly, bi-weekly, or weekly recurring basis.
  2. Deep Clean – This is a very detailed clean that we require booking as your first clean or if your home has not been professionally cleaned in the last 30 days. With this service, we will get your home up to our high standard and maintain it with our scheduled, standard cleanings.
  3. Move In/Move Out – This clean is specifically designed for one of the most stressful times in your life…moving. It is similar to the deep clean, but we detail the interior/exterior of all cabinets and appliances. Book now and let us take some weight off your shoulders.
  4. Vacation Rental – Perfect for Airbnb and VRBO hosts. Vacation rental turnovers are our specialty.

Our cleaners follow a detailed checklist for each service. You can view our checklist here. Simply select the Service tab at the top of the page and take a peak at our cleaning checklist. Don’t see something you need? Feel free to contact us or leave notes in your account after checkout for special requests.

You are welcome to tryout multiple cleaning teams to find your favorite match. Please leave a comment in the notes section when booking and we will do our best to accommodate your needs.

Yes, our cleaning teams know the best products and how to use them. They come completely equipped to knock out their cleaning checklists that will make your home sparkle. However, we’re happy to use any specialty products you may prefer (customer provided).

Our Deep/Move-in/out Cleaning Services, which are based on an hourly rate, will cover any extra dirt that exceeds our expectations. Our flat-rate services are based on the assumption that your home meets a reasonable level of cleanliness. If your home is dirtier than average and requires more time and attention, then our Heavy Duty Fee may be assessed.

We do the actual “cleaning” – scrubbing, dusting, wiping, washing, etc., as part of our scope of service, but we clean best if your house is in order before we arrive. By tidying and organizing before our appointment you lessen the risk something important will be misplaced, like a child’s favorite doll or an important piece of mail. We understand that sometimes life gets out of control and the house becomes a casualty. If you do need us to pick up large amounts of scattered toys that need to be put away, wash and dry a sink full of dirty dishes, and pick up several weeks’ worth of dirty laundry from the floor, we will be happy to do it, but there is an extra charge for excessive clutter.

We can clean anything that is in reach of a 2-foot step ladder and an extender pole. Anything beyond that is not covered by our insurance.

We will be happy to rinse and place dishes left from your breakfast the morning of your cleaning into your dishwasher. We do charge extra for sinks more than half filled with dishes, pots and pans.

Cleaning walls and paneled vertical surfaces are not part of our cleaning procedure because of liability reasons. The end result could lead to paint being removed, or walls that look spotty or streaked. 

Please put important items and papers away, pick up, file and generally tidy up so our team members can do our job well. If things are left out it will be harder for us to clean surfaces, and you definitely don’t want to risk us putting things where you may have a hard time finding them later.

We will clean everything but the screens of electronics. Since the displays of flat screen televisions, and computers of any kind are fragile, and cleaning recommendations vary by brand, we will leave that to you. We will very lightly dust electric and electronic cords, but reserve the right to skip areas with lots of cords to avert the potential disaster of loosening something important. If you would prefer we not clean your computer area at all, please let us know.

To ensure the safety of our professionals we cannot perform the following:

  1. Cleaning that requires climbing on ladders
  2. Pet waste removal
  3. Heavy or black mold, deep stain removal
  4. Cleaning of blood or feces
  5. Insect and pest removal
  6. Items that require heavy lifting.

Hourly Cleaning

This service protects you from a flat fee that might be overestimated. Everyone’s home needs a different amount of attention. Our Hourly services allow us to charge a fair rate and allows you to customize your cleaning to fit your needs.

A labor hour equals 1 hour per each cleaner. So, 2 cleaners working a job for 2 hours would equal 4 labor hours. Simply multiply the amount of cleaners by the hours they were in your home: 2 cleaners x 2 hours cleaning = 4 labor hours.

Yes. We like to work with your budget in mind. To avoid working around clutter, movers, vendors, and other distractions that slow our teams down, we ask that our cleaning teams are the last people in the home before it is turned over to your property manager or real estate agent. For more details please read our terms of service.

Unless otherwise specified, our team will continue to clean until the home meets our high standards. We will then adjust the pricing to match the total labor hours our team spent making your home sparkle.

You can place a “time cap” on your cleaning. However, this voids our 100% satisfaction guarantee, as we are unable to guarantee a cleaning will be completed within a certain time frame.

Not a problem at all. We will only charge your card for the amount of hours we cleaned, NOT the amount of hours you reserved.

It all depends on the current condition of your home. A good rule of thumb is that it typically takes us 1 labor hour to complete 250 sq. ft. of cleaning.

Use this equation to determine the amount of hours you need:

  • # of sq. ft. in your home divided by 250. (#sq. ft./250)

Yes. We will complete everything on our checklist, unless you request otherwise. Just leave your requests in the “special Instructions” section or contact us.

Anything less than 4 labor hours makes it difficult for us to accomplish a noticeable amount of work on our checklists.

We use a high-tech, tracking software that is attached to each of our cleaners personal phones. That way we know exactly when the cleaner arrives to your address and when they depart.

Unfortunately, no. In order to avoid scheduling conflicts, prior to your cleaning date we need to know if you are going to set a time cap OR if you will allow us to exceed the estimated labor hours to complete the cleaning. Our team members may have other cleanings scheduled after your cleaning and this last-minute change could make them late to following cleanings.

Trust Eloise's Cleaning Services

Yes. Every team member we vet is insured with a comprehensive policy that protects you from blundering brooms. This ensures total peace of mind if any accidents were to happen during your cleaning.

Our trusted staff go through a 12-step vetting process that continues beyond the day they become a part of our family. From the initial phone interview to the continued customer feedback monitoring, we ensure that each professional is experienced, reliable and friendly. Our full process is located on our home page.

We understand that accidents do happen and we will always do our best to make it right. We will notify you as soon as it happens and you will be directly connected with the cleaning team’s insurance in order to rectify the situation.

Absolutely not. We have designed an automated cleaning service to subtract stress from your life. No contracts means you have the freedom to cancel our services anytime that we stop meeting your needs.

Our payment processor is provided by Stripe. Their systems are SSL-encrypted and Level-1 PCL compliant which provides your important information with the best security.

Booking & Payments

We’ve made booking your cleaning as simple as calling an Uber.

  1. Fill out our booking form
  2. Select a date and time that fits your schedule
  3. Sit back and relax

You’ll receive an email confirmation instantly.

That is perfectly fine. Contact us at (910) 726-3000 and we can figure out a booking that works best for you. We love to connect with our customers.

Yes! Once you book your cleaning you will be prompted, via email, to create a login to your customer platform. You can use this platform to edit your cleanings. Or you can simply contact us up to 48 hours before your scheduled cleaning and we’ll be happy to take care of it for you. You can still cancel within 48 hours, however, we do charge a $50 cancellation fee.

Yes, but your card will not be charged until after the cleaning is completed.